Returns Policy

At KAE BY KIRTY, every piece of jewelry is lovingly handcrafted, designed to be cherished for years to come. We take great care in ensuring that our creations meet the highest standards of quality, and we comply with Australian Consumer Law to guarantee that our products are free from faults. 

Each piece in our collection is handmade, crafted with sterling silver & gold-filled, natural gemstones and pearls, making every design truly unique. As a result, slight variations in color, shape, and size may occur—this is the beauty of working with natural materials.

Our jewelry is delicate and requires gentle care. Normal wear and tear is not considered a fault, and we encourage you to handle your pieces with love. 

RETURN GUIDELINES

We offer free 7-day returns for all customers. The return window starts from the day the shipment is delivered or picked up in store.

All returned products must have no signs of use or wear, be in their original, undamaged condition. Please return your order back to us in the original packaging as well as the same shipping box (or smaller), no oversized or large boxes. Items purchased as a set must be returned as a complete set; individual items of a set are not eligible for return.

Earrings and customized products are not eligible for return or refund at any time. Original shipping fees, duties and taxes are non-refundable. We may deny a return, in our sole discretion, should returned products not meet the return guidelines.

RETURN REQUIREMENTS

  • Items must be in their original condition without signs of wear or damage
  • Items returned by mail must be in all original packaging (tags, box, and pouch included)
  • No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set
  • Items damaged due to mishandling, exposure to harsh conditions, or accidental breakage will not be eligible for a return

All below items are non-returnable:

  • Customized products
  • Earrings
  • Final sale items

We do not accept unauthorized returns and such items will be returned to sender without us bearing any liability or responsibility for any associated loss.

Customers must cover the return shipping cost.  Please post your item to us, well packaged in it’s original condition. We recommend using registered or trackable shipping, as we cannot be held liable for lost packages.

To request a return, email contact.kaebykirty@gmail.com with your order details and we will get back to you with the return details.

Your support means the world to us, and we want to ensure you have the best experience with KAE BY KIRTY. If you have any questions, feel free to reach out—we’re always happy to help! 💛

Thank you for choosing handmade. 

 HISTORICALLY ROOTED. WEIGHTLESSLY DESIGNED.

Born from an independent dream and an obsession with self-expression, KAE BY KIRTY is a contemporary Australian jewelry studio celebrated for translating the rich, cultural tapestry of history into ultra-delicate fine jewelry. 

Designed for the modern wardrobe, our consciously crafted pieces sit perfectly in the middle of time—not completely historic, yet not completely modern. 

Intricate in essence, our weightless creations possess a unique duality. They are visually striking and special enough to elevate a formal occasion, yet engineered with such light craftsmanship that they become a permanent second skin—designed to never leave your body, even for a casual weekend morning stroll. 

Bold, layerable, and always beautiful, KAE jewelry empowers you to express yourself creatively and tell your story without words.

 Our Founder

Born with an intuitive eye for design and human nature, Kirty is the soul of KAE, guiding every small-batch collection through her distinct design lens—delicate, nostalgic, and modern. Her unique vision anchors the brand, ensuring each piece embodies the quiet refinement, intricate wirework, and contemporary utility that define KAE. 

Kirty believes that jewelry is an intimate psychological language, "I can look at a woman and tell if she is out to meet her date, on a casual stroll, or spending time with family just by looking at her jewelry. I can see if she is sad or feeling happy, empowered or excited—or if she is merely trying to be seen. Jewelry is never just an accessory; it is a silent confession of who you are in that exact moment."