Returns Policy

At KAE BY KIRTY, every piece of jewelry is lovingly handcrafted, designed to be cherished for years to come. We take great care in ensuring that our creations meet the highest standards of quality, and we comply with Australian Consumer Law to guarantee that our products are free from faults. 

Each piece in our collection is handmade, crafted with sterling silver & gold-filled, natural gemstones and pearls, making every design truly unique. As a result, slight variations in color, shape, and size may occur—this is the beauty of working with natural materials.

Our jewelry is delicate and requires gentle care. Normal wear and tear is not considered a fault, and we encourage you to handle your pieces with love. 

RETURN GUIDELINES

We offer free 15-day returns for all customers. The return window starts from the day the shipment is delivered or picked up in store.

All returned products must have no signs of use or wear, be in their original, undamaged condition. Please return your order back to us in the original packaging as well as the same shipping box (or smaller), no oversized or large boxes. Items purchased as a set must be returned as a complete set; individual items of a set are not eligible for return.

Earrings and customized products are not eligible for return or refund at any time. Original shipping fees, duties and taxes are non-refundable. We may deny a return, in our sole discretion, should returned products not meet the return guidelines.

RETURN REQUIREMENTS

  • Items must be in their original condition without signs of wear or damage
  • Items returned by mail must be in all original packaging (tags, box, and pouch included)
  • No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set
  • Items damaged due to mishandling, exposure to harsh conditions, or accidental breakage will not be eligible for a return

All below items are non-returnable:

  • Customized products
  • Earrings
  • Final sale items

We do not accept unauthorized returns and such items will be returned to sender without us bearing any liability or responsibility for any associated loss.

Customers must cover the return shipping cost.  Please post your item to us, well packaged in it’s original condition. We recommend using registered or trackable shipping, as we cannot be held liable for lost packages.

To request a return, email support@kaebykirty.com.au with your order details and we will get back to you with the return details.

Your support means the world to us, and we want to ensure you have the best experience with KAE BY KIRTY. If you have any questions, feel free to reach out—we’re always happy to help! 💛

Thank you for choosing handmade. 

I'M KIRTY, THE FOUNDER, & HERE'S MY STORY...

I started KAE with one belief: jewelry should mean something. Not just sparkle for the sake of it, but a reflection of the women who wear it—sophisticated yet strong, graceful in presence and powerful in spirit.

I’ve seen daughters treasure their grandmother’s pearls, friends exchange bracelets as symbols of healing, and women gift themselves that one piece they’d always dreamed of—because it made them feel seen.

At its best, jewelry is more than adornment. It is memory. It is a connection. It is strength you can carry.

Women wear jewelry as an armour. Some as a symbol of power and resilience. Others as a promise of loyalty and love to their partners. Many as a remembrance of those they’ve lost, carrying their presence close. And sometimes, it is simply a quiet reminder of who they are and what they’ve overcome.

Because jewelry always has a meaning.

IN 2024, KAE BY KIRTY CAME TO LIFE

KAE is my love letter to women everywhere—to create jewelry that empowers, speaks, and stays. Every design is handcrafted in Sydney, Australia using high quality gemstones, pearls, 14K gold-filled, and 925 sterling silver. Each piece is intentional, timeless, and deeply personal, with a story waiting to be worn.

When you wear KAE, I hope you don’t just wear jewelry. I hope you wear your story—your softness, your fire, your power.

"Women embody sophistication and strength—graceful in presence, powerful in spirit”

With Love & Purpose,

Kirty